OS.07 Working with Volunteers

About working with volunteers

An organization’s ability to deliver its program is directly related to how effective the organization is in ascertaining, developing and managing its human resources. Many NGOs struggle due to a lack of human resources or their human resources’ capacity. Effective use of volunteers can increase organizational ability to deliver its services and achieve its mission and goals. Many NGOs have limited experience in knowing what kind of support volunteers can provide and how to effectively recruit and work with volunteers to fulfill those needs. NGOs need to learn how to source private volunteers and how to work in cooperation with volunteer organizations, as well as how to work effectively with the volunteers once they arrive.

IDEP’s trainings directly contribute to increasing the capacity of Indonesian NGOs, providing clear benefits to those that are serious about organizational professionalism

This workshop will help local organizations understand the principles and practices of developing programs for effective volunteerism as part of their organization’s sustainability strategy, as they:

  • Understand the mutual benefits of volunteerism
  • Develop appropriate volunteer assignments
  • Understand how volunteers can support capacity building for technical skills, administrative management, public relations and fundraising
  • Understand how volunteers can broaden a local base
  • Know how to recruit and manage local and international volunteers
  • Set up performance objectives to ensure program goals

About this training

This practical 5-day workshop covers the principles and practices of effective volunteer recruitment and management systems.

This training’s modules include:

  • The principles of working effectively with volunteers
  • Methods for recruiting local and international volunteers
  • Effective volunteer orientation systems
  • Job descriptions and job contracts for volunteers
  • VISAs for international volunteers
  • Benefits you may be able to provide for volunteers
Participants must have their own computers (with minimum 512mb of RAM, 1 GHz Processor and WiFi) to do this training. If they are not able to bring this equipment themselves it can be rented from IDEP. Rental fees will apply.

At the completion of this workshop, participants will:

  • How to identify your organization’s volunteer needs
  • Procedures for recruiting volunteers
  • How to work with volunteers
  • Confident to deal with volunteers and volunteer organizations
  • Work effectively in cooperation with volunteers

IDEP trainings provide you with

Expert trainers: IDEP’s team works directly with communities and NGO partners throughout the country. The team has assisted in capacity building NGOs in Aceh, North Sumatera, Java, Sulawesi and West Nusa Tenggara amongst others.

Effective training methodology: Participants will be involved in a dynamic and effective learning environment. IDEP trainers use a range of tried and tested techniques, discussion groups, practice sessions, hands-on practice and teamwork activities. Participants should prepare their organization’s profile including vision and mission, program plans, current activities and achievements to date. Participants should also prepare a case study of managerial challenges their organization is currently facing prior to joining the workshop. This will help to ensure that the training focuses is relevant to their organization’s needs. Participants must have their own computers to do this training. If they cannot bring their own, equipment can be rented from IDEP. Rental fees will apply.  

Comprehensive reference materials:

IDEP provides all participants for this workshop with comprehensive handouts as key references to the contents of this training.  

As part of this training each participant will receive Indonesian versions of the following materials for use in their areas.
  • NGOs and Working with Volunteers handouts

  • Organizational Strengthening Resources DVD Rom
Materials received at time of registering at the training location.


At the completion of the training, participants that have successfully completed 90% or more of the entire course will receive a certificate of participation for the training.

Training costs

For trainings held at the IDEP Training Center the training costs per participant includes:
  • The workshop training fees
  • Resources and training materials provided
  • Accommodation cost in shared room facilities
  • Snacks, tea and coffee during break times
  • 3 meals per day (breakfast, lunch, dinner)
For training costs details for all IDEP training please see the IDEP training costs page. Please note: IDEP sponsors three subsidized positions for community participants at each workshop conducted. Where an organization wishes to book out an entire training (minimum 15 places), discounts may apply. Contact us for more details.

For training held on-location at your site, you cover costs for

  • The workshop training fees
  • Costs for IDEP's trainers to travel to and from your location
  • Accommodation and food costs for IDEP trainer's while on site
  • Resources and training materials provided
  • All local costs for training location, participants' food, travel and accommodation as needed

Click here to download a complete flyer with the training application form and more detailed information about this training.

Place and time of the training

For scheduled events of this workshop at the IDEP Training Center in Ubud Bali please go to the schedule of trainings page. For all trainings held at the IDEP Training Center participants will be provided accommodation in simple shared room facilities.

To make an inquiry about hosting this training in your area, contact us to discuss options.

Who this training is for

NGO and program managers, supervisor and decision makers. By participating in this training you will build skills to help make your organization or program more strategic, accountable and sustainable. This training will build your capacity to be able to make realistic decision and manage organizational risks in an effective way.

Contact Us to apply for this training

Contact IDEP today